Refund policy

Eligibility for returns and exchanges

Have you changed your mind? Do you need a different size? No problem, our returns and exchanges are 100% FREE. To ensure that your return or exchange is processed without problems, make sure that your items meet the following criteria:

• Unused and in original condition: Items must be unused, unused and in their original state with all original labels attached. Items with smoke, tobacco or perfume smells will not be accepted.

• Boot/shoe test: If you change boots, try them on carpeted areas to avoid any signs of use.

• Original packaging: Items must be returned in their original packaging and shipping box.

• Proof of delivery: Please send us a proof of delivery when you send the package.

• Confirmation email: You will receive an email once we process your return or exchange.

Installment purchases: No changes are allowed in purchases made with this modality. Return the item and purchase the desired size or color.

Changes:

the size of your product does not fit you, you can change it for another one. Items must be returned within 10 days of receipt.

How to make a change:

1) Send us a message on WhatsApp +52 477 564 0820 mentioning the legend "I want to make a return" an agent will answer you.

2) Enter your order information: Provide your order number and the email or phone number used for the purchase.

3) Share photographs of the product meeting the requirements mentioned above.

4) At that time a guide will be shared to return the product (your 10 days to make the return shipment from when you receive the guide. If you use your own shipping label, we will not be able to refund the shipping cost nor will we be responsible if the package does not arrive or is lost.

Important note: We will send your new size once we receive and process the returned item. Changes are usually processed within 4 to 7 business days from receipt of the returned item.

Warranty for items damaged by defects

If you receive a product with a manufacturing defect, contact our Customer Service team at lamarcadelvaquerous@gmail.com Within 30 days of receipt,

Must provide photographs of the damage. Our team will guide you through the return process and refund the amount to your original payment method.

General returns (for non-defective items)

If you wish to return an item for any other reason, you must do so within 10 days of receipt.

 

Important note: Refunds are processed within approximately 5 business days after receipt of your merchandise and will be reflected within 5-7 business days on your original payment method.

Our policy on offer products:

We are glad that you take advantage of our offers of "! To keep these special discounts, keep in mind the following policy on these items:

•        All sales of offer products are final. This means that we cannot process returns or exchanges of any "offer" item once purchased.

•       These products are offered with exceptional discounts, often because they are discontinued, have limited stocks or are being liquidated to make way for new inventory. We recommend carefully reviewing the product details, sizes and available images before completing your purchase.

Size policy:

We understand that sometimes the size is not the right one. If you need to return a product because it does not fit you, we will gladly offer you a refund in the form of a gift card. This gift card will be valid exclusively for future purchases on our website: lamarcadelvaquero.us.com. In these cases, refunds will not be made in cash or to the original payment method.